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Clients

Demo · No services connected
Retention▲94.2%
NPS▲78

Real time visibility into revenue, labour efficiency and operational performance.

Updated · 07:42 AM

Client Health

Client Retention

94.2%

↓0.8%4 churned
Q2Q3Q4

NPS Score

78

↑4.2%Excellent
FebMarApr

Active Clients

248

↑12%vs 236 LM
StrataCommResiInsur

Avg Satisfaction

4.6/5

↑0.2%
92%Happy

Repeat Business

64%

↑3.2%Loyal base
FebMarApr

Response Time

1.8 hrs

↓0.4%< 2 hrs
FebMarApr

Client Segments

Revenue by Segment

$142k

Strata42%
Commercial28%
Residential18%
Insurance12%

Lifetime Value

$16,200

↑14.2%Avg per client
Q1Q2Q3Q4

Churn Reasons

4

Lost this month
Price35%
Service25%
Competitor22%
Other18%

Cost Per Acquisition

$420

↓5.2%Improving
Q2Q3Q4

Communication

Communication Channels

100%

Email45%
Phone30%
SMS15%
Portal10%

Feedback Score

4.8/5

Last 30 days
96%Pos
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